IT Support in Glasgow

IT is not a commodity and every business is not the same. All businesses, whether large or small, face unique challenges in relation to their physical and virtual IT infrastructure. 

We offer a support package, specifically designed for your business that caters for your needs. Opere Facto uses a 3-block support process that consists of:

  • Technology support

  • Centralized services

  • Business IT blueprint

  • Onboarding process

When a customer contacts Opere Facto for IT services, we arrange a meeting:

  • First we conduct an audit of your infrastructure. The audit is formal examination of each type of device or service that you use, to enable us to understand its current state. We will ask questions across six categories, e.g. Disaster and Backup Recovery and Hardware/Software Specifications. The audit takes 30-60 minutes.

  • Then we determine how you see the evolution of infrastructure services. The meeting will be a Q/A session. Sometimes we may hold an elicitation workshop if we need a deeper understanding. At this meeting we discuss pricing.

  • Afterwards we create a proposal and then go over it with you to ensure you understand and agree to what we propose.

Cyber Security in Scotland

Small and medium sized businesses (SMB’s) are now the primary targets for cyberattacks. According to the Cyber Security Breaches Survey 2019 around 32% of small and medium business have suffered a data breach in the last 12 months, as have 22% of charities. The threat environment continues to evolve and change every years and anti-malware tooling that was effective last year or the year before can’t be guaranteed to be effective this year.

The Opere Facto approach to mitigating malware attacks are:

Endpoint security

Robust anti-malware software is the core of any approach to securing your organisation against attacks by hackers.  Many people install anti-virus software expecting it to work and then realise it hasn’t work or hasn’t worked as planned. We use

Patching

Unpatched systems are considered by hackers as the easiest target as they facilitate entry. We ensure your systems are all patched at the correct time without significant downtime.  

Two-Factor Authentication

2FA adds another layer of protection to your security and makes it harder for hackers and social engineers to steal your identity. 

Encryption

Encryption is now a vital part of protecting both your data and communications. Opere Facto can encrypt both hard drive and your email.

VPN

Public connections across the internet were never secure. If you plan to work remotely, then a Virtual Private Network is essential.

Web filtering

Software that protects you by filtering the internet and removing access to hacking or drive by malware sites